CANCELLATION POLICY
No refunds will be given for cancellation or no-show.
TERMS AND CONDITIONS
1.1. The https://enygma.be website is owned and operated by Enygma. The company reserves the right to change or cancel the terms and conditions and the content of the site at any time at its sole discretion and without notice.
1.2. The terms and conditions of this Agreement apply to all visitors to the Enygma website and should be read carefully before use.
1.3 Enygma will use its best efforts to provide you with the most current and accurate information on its website.
1.4. The Enygma website is for your personal, non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this site.
1.5. You may not link to this site or use all or any part of the Enygma website for any fraudulent, illegal, defamatory, harmful, obscene or objectionable purpose.
1.6. You accept that the Internet is not fully secure. Enygma agrees to take all necessary steps to protect the security of payment card information. Enygma will not be legally responsible for any damages you may suffer as a result of the loss of information transmitted to Enygma, in the event that Enygma did not fail to perform its obligations and did not cause such loss.
1.7 Enygma shall not be legally responsible for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenue, loss of opportunity, cost of substitute products or services, loss or damage to data or business interruption, arising out of any use of the Site, where Enygma has not breached its obligations and is not the cause of such damages.
2.1. Nothing in these Terms is intended to affect your rights.
2.2. The game is designed for a team of 3-6 people per game room.
2.3 The trademarks and logos appearing on the site are the property of Enygma. You may not use them without the written permission of Enygma and you agree that such use may constitute a violation of Enygma’s rights.
2.4. All terms and conditions contained herein are included in a contract with Enygma.
2.5. Enygma’s website may contain links to third party sites. The operation of these sites is beyond the control of Enygma and you use them at your own risk.
2.6. Enygma collects and stores your personal information without disclosing it to any third party and is committed to ensuring that the privacy of your personal information is protected.
2.7. No recordings can be taken inside the premises.
2.8. Visitors are not allowed to reveal the details of the game directly or indirectly to the public.
2.9. You agree that Enygma may contact you from time to time with offers and promotions by email or telephone.
2.10. Enygma may charge customers for any damage caused, whether intentional or unintentional.
2.11. While on our premises, you must ensure that you comply with our codes and regulations, adopt appropriate standards of behaviour, and co-operate with our safety-savvy employees.
2.15. Enygma does not tolerate any form of harassment or intimidation of its employees.
3.1. The only language for contracting an online contract is French.
3.2. You must be 18 years of age or older to reserve a Game.
3.3 It is your responsibility to ensure that the games you have booked meet your expectations.
3.4. The reservation of a game will only be valid once it has been processed by Enygma.
3.5. If you wish to transfer your game to someone else, you must contact Enygma, either by email or by phone, at least four hours before the game starts. This transfer may be refused by Enygma.
3.6. Reserved games may not be transferred or sold for commercial purposes or for a premium. If a game is transferred or resold in violation of this condition, the holder of the game or the person claiming the right to attend the event will be denied admission.
3.7. You are solely responsible for entering your information correctly on the online reservation form. By submitting an online reservation form, you warrant to Enygma that all details you have provided are accurate.
3.8. You will receive confirmation of your reservation by email only. Enygma does not send confirmation by mail or text message.
3.9. A reservation becomes invalid and entry will be denied if the team is late by 30 minutes or more. In such a situation, the session is non-refundable and the reservation cannot be changed.
3.10 Reservations once paid are not changeable or cancellable.
3.11 Reservations made through the website have priority over reservations made in other ways. If you do not make a reservation through the website you may be refused entry in case of double booking or lack of Game host. In such a situation, the session is refundable or changeable.
4.1. The price (incl. VAT) of a game is indicated on the Enygma website in the reservation section.
4.2. The price is set according to the number of people in a room (maximum 6 people) and the schedule of the week.
4.3. Reservations can only be made through the Enygma website.
4.4. Full payment is required upon reservation.
4.5. If fewer people attend the game than expected, the difference in price will not be refunded.
4.6. If more people attend the game than expected (up to 6 people per room), the difference in price must be paid upon arrival (20€ per additional person).
If you wish to contact us, our contact information is as follows
– email : info@enygma.be
– mail : Enygma, 3 Place de L’Albertine, 1000 Brussels
6.1. Each player of Enygma will be informed before the game by the Game Master of the rules of the game. Thereafter, each player participates in the game at his own risk. Furthermore, Enygma is not responsible for any damage (physical or material) caused by not following the rules described before the game, by misuse of objects in the room or by objects in the room.
6.2. If you are more than 30 minutes late for your original reservation time, your reservation will be automatically considered a no-show and you will not be able to play. A new reservation will be at your expense and will be subject to room availability.
6.3. Persons under the influence of alcohol or drugs may be denied entry and forfeit their game.
6.4. Food and beverages may not be brought into the game rooms.
6.5. To be admitted, you must confirm the name of the person who made the reservation and you may be asked to confirm that person’s phone number and email address.
6.6. Children between the ages of 10 and 15 must be accompanied by at least 1 adult per game, children under the age of 10 are not allowed to enter the game rooms.
6.7 Enygma suggests that patrons wear comfortable clothing for the game. High heels are not recommended.